Privacy Policy

1. Information We Collect

When you use our website, create an account, contact us or place an order, we may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Delivery or billing address
• Account information
• Order and transaction information
• Customer support communications

We may also process limited technical information required for security, fraud prevention, website operation and visitor analytics.

2. Why We Use Your Information

Information collected through 11 nuts may be used to:

• Create and manage customer accounts.
• Process and fulfil orders.
• Deliver products to the address provided by the customer.
• Send order, payment, shipping or account-related communications.
• Provide customer service and respond to enquiries.
• Verify accounts using security or verification codes where applicable.
• Prevent fraud, misuse and unauthorised access.
• Maintain website security and reliability.
• Meet tax, accounting or other applicable legal requirements.

3. We Do Not Sell Personal Information

11 nuts does not sell or rent customer personal information to third parties.

We also do not share personal information with unrelated parties for their own independent marketing purposes without an appropriate legal basis or your permission where required.

4. When Information May Be Shared

Some information may need to be provided to trusted service providers when necessary to complete a service requested by you. For example, this may include:

• Payment processing providers.
• Courier and delivery partners.
• Website hosting and infrastructure providers.
• Email or communication services used for transactional messages.
• Professional advisers or authorities where disclosure is legally required.

Only information reasonably necessary for the relevant service should be provided to such parties.

5. Payments

Online payments may be processed through a third-party payment gateway such as Razorpay.

Sensitive payment credentials such as complete card numbers, CVV numbers or banking passwords should not be stored by 11 nuts on its own website database. Payment providers may process payment information according to their own privacy and security practices.

6. Password Security

Customer and administrator passwords should not be stored as readable plain-text passwords. Our authentication system is designed to store protected password hashes instead.

Customers should keep their login credentials and verification codes confidential and should never provide an OTP or password to someone claiming to represent 11 nuts.

7. Cookies and Sessions

Our website may use essential cookies or similar session technologies required for functions such as keeping customers logged in, maintaining shopping carts, protecting forms and maintaining website security.

These technologies are used to support website functionality and security. Additional non-essential tracking technologies should only be introduced in accordance with applicable privacy requirements.

8. Visitor Counter and Analytics

Our website may maintain limited visitor information to calculate website usage statistics, such as visitor counts, and to help protect the website against abuse.

Where possible, such information should be minimised and de-identified or hashed rather than displayed or used to publicly identify individual visitors.

9. How Long We Keep Information

We aim to retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, security, accounting, tax, dispute resolution and other applicable legal requirements.

Information that is no longer required should be securely deleted, anonymised or otherwise handled in accordance with applicable law and legitimate business requirements.

10. Data Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, disclosure or loss.

These measures may include secure sessions, password hashing, access controls, CSRF protection, login protection and restricted administrative access.

However, no internet-based system can guarantee absolute security, and customers should also take reasonable steps to protect their accounts.

11. Your Choices and Requests

Subject to applicable law and legitimate record-retention requirements, you may contact us regarding your personal information, including requests to correct inaccurate information or request deletion of information that we are no longer required to retain.

Some transaction information may need to be retained where required for taxation, accounting, fraud prevention, dispute resolution or other legal obligations.

12. Children's Privacy

Our online store is intended for general shopping purposes and is not designed specifically to collect personal information from children.

If we become aware that personal information has been provided by a child in circumstances where parental or guardian consent is legally required, appropriate steps may be taken to address the information.

13. Third-Party Services

Our website may contain links to or integrate services operated by third parties. Their websites and services are governed by their own privacy policies and practices.

11 nuts is not responsible for the privacy practices of independent third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, business practices or legal requirements change.

The latest version published on this page will apply from its stated effective or updated date.